Terms & Conditions

Effective Date: [Insert Date]

These Terms & Conditions govern all engagements between TeliQor Solutions Ltd (“TeliQor”) and its clients.

TeliQor is a private limited liability company registered in Nigeria, with its principal office at:
Suite B18, Omega Centre, Aminu Kano Crescent, Wuse II, Abuja, Nigeria.

TeliQor provides professional consulting services in the telecoms, licensing, regulatory, and IT solutions space, including—but not limited to—NCC licensing, NOTAP approval support, drafting of regulatory documents, service rollout advisory, and IT project management.

1. Client Advisory

Clients are strongly encouraged to read and understand these Terms before engaging our services or making any payment.
All payments made to TeliQor are non-refundable.

2. Definitions

To ensure clarity, the following terms are defined:

NCC: Nigerian Communications Commission
NOTAP: National Office for Technology Acquisition and Promotion
Feasibility Report: A business and operational analysis required for licensing approval
Code of Practice: A document outlining compliance standards or operational policies
Service Rollout: Planning and deploying technical services to market
SOW (Statement of Work): A formal document outlining agreed scope, deliverables, and timelines
Client: Any individual or organisation that engages TeliQor for paid services

3. Scope of Services

TeliQor offers a range of services including:

NCC Licensing Support
(Feasibility report, documentation, validation, portal setup, filing, and follow-up)
NOTAP Approval Advisory & Filing
Drafting of Code of Practice or Compliance Policies
Consulting for Telecom/IT Service Rollouts
IT Project Management
Regulatory Advisory and Compliance Support

4. Client Responsibilities

Clients must provide accurate information, documents, and access to personnel required for project execution.
Prompt response to requests for input or approvals is required to avoid delays.
Any delay caused by the client may affect agreed timelines.

5. Fees, Payment, and Refund Policy

All service fees are as agreed in a quotation or invoice.
Full payment is required prior to service commencement unless otherwise agreed in writing.
Payments made are final and non-refundable.
Invoices are payable within 14 days. Late payments attract interest of 2% per month.

6. Deliverables and Timelines

Specific deliverables and expected timelines will be documented in a Statement of Work (SOW).
Timelines depend on client cooperation and third-party processes (e.g., NCC/NOTAP response times).
TeliQor will not be liable for delays caused by regulatory bodies.

7. Confidentiality

All shared information shall be treated as confidential.
TeliQor will not disclose client information to third parties except as required by law or with client consent.

8. Intellectual Property

Reports, templates, drafts, and intellectual property created by TeliQor remain its property unless explicitly transferred.
Clients receive a non-exclusive, non-transferable license to use deliverables solely for internal business purposes.

9. Limitation of Liability

TeliQor shall provide services with reasonable care and professionalism.
Our liability for any claim shall not exceed the total fee paid by the client for that specific engagement.

10. Termination

Either party may terminate an engagement with 30 days’ written notice.
Services already rendered remain billable and payable in full.

11. Dispute Resolution and Governing Law

Any disputes shall first be resolved through negotiation or mediation.
If unresolved, the matter shall be governed by the laws of the Federal Republic of Nigeria and handled by the courts in Abuja, FCT.

Service Level Agreement (SLA)

A. Onboarding

A discovery session shall be scheduled within 5 business days after initial payment.
An SOW with clear timelines and deliverables will be provided post-session.

B. Service Response Times

General inquiries: Responded to within 2 business days
Urgent issues: Escalated within 1 business day
Feedback/approval turnaround from clients: 3–5 business days expected

C. Quality Standards

All work meets NCC, NOTAP, and best-practice regulatory expectations.
Internal quality assurance checks are performed before submission.

D. Escalation

Clients should contact the assigned Account Lead for support.
If unresolved, issues escalate to TeliQor Management for priority resolution.

08032007428

08032007428

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